Are you a restaurant owner who uses Resy? If so, you may be wondering if it's possible to write reviews on the platform. The answer is yes! Guests have the option to include a review and choose the factors that drive their opinion: food, service, atmosphere, and others. Resy ratings are a closed-loop system, meaning that only restaurants can see the review and the individual star rating. When it comes to reviews, it's important to remember that guests can view the all-time star ratings online and in the Resy app.
The new application forces you to review all the restaurants you've been to through Resy before you can continue. This means that your restaurant will only receive reviews from people who have actually dined there, so you won't have to worry about random posts from Internet trolls. When responding to reviews, it's important to personalize your response. Address the reviewer by name and respond to any specific comments mentioned in their review. Over the years, I've learned that online review management is an integral part of both restaurant marketing and operations, and should not be overlooked or underestimated. If you're a restaurant owner who uses Resy, it's important to understand how reviews work on the platform.
By taking the time to respond to reviews in a personalized way, you can ensure that your customers feel heard and appreciated. This will help you build a strong reputation and attract more customers.