If you're looking to give a bad review to a restaurant, it's important to be specific and detailed with your feedback. Don't accept free food in exchange for leaving a good comment, and make sure to give the restaurant a chance to correct the situation before leaving a negative review. Responding quickly to a guest's problem is essential, as it shows that the company is actually resolving their concerns. Aim to respond within 24-48 hours.
When responding to critics, empathize with them and try to convince them to give your restaurant a second chance. If you offer a good atmosphere, delicious food and excellent service with relative prices, your opinion of the restaurant is likely to be at the higher end of the rating scale. If you want your restaurant to appear on the first page of Google, make sure to mention the name of your business every time you respond to a positive review. If a restaurant doesn't respond promptly to a customer's complaint and begins to address the issues raised, the complaint will turn into a negative online review. Popmenu provides 21 marketing ideas that work for other pizzerias, as well as review management tools that help restaurant owners grow their businesses and maintain their communities.